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Moi Store

Accessibility statement

Accessibility statement for the Moi Store website and app: WCAG 2.1 AA status, known shortcomings, feedback and the supervisory authority.

Moi Store wants everyone to be able to use its smart cabinets, website and app. This accessibility statement describes how well the moistore.fi website and the Moi Store app meet the accessibility requirements, which shortcomings we know of and how you can give us feedback.

Scope

This statement covers the moistore.fi website and the Moi Store consumer app (currently moi-store-fi-app.vercel.app, later app.moistore.fi), which you use to open Moi Store smart cabinets and pay for purchases. The service is provided by Name Company Oy (Moi Store), Business ID 2673679-6. The cabinets themselves are supplied by Selfly Store Oy, and the cabinet hardware is not covered by this statement.

The statement is based on the European Accessibility Act (Directive (EU) 2019/882). In Finland, its requirements for consumer services are implemented in the Act on the Provision of Digital Services (306/2019) and its requirements for products in the Act on accessibility requirements for certain products (102/2023).

Accessibility status

Our target is level AA of the Web Content Accessibility Guidelines (WCAG) 2.1, in line with the harmonised European standard EN 301 549. The website and the app partially conform to these requirements. The shortcomings we know of are listed below.

Known shortcomings

  • Colour contrast: some text, buttons and status messages do not yet meet the minimum contrast ratio (WCAG 1.4.3 Contrast and 1.4.11 Non-text contrast). Corrections are in progress (October 2026).
  • Payment method selection in the app: the sheet where you choose a payment method cannot yet be used fully with a keyboard alone (WCAG 2.1.1 Keyboard and 2.4.3 Focus order). A correction is in progress (October 2026).
  • Product images do not have detailed alternative text (WCAG 1.1.1 Non-text content).

How the service works

To shop, scan the QR code on the cabinet with your phone. The Moi Store app opens in your browser; you sign in with a one-time code sent to your email address and open the cabinet door in the app. Take the products you want and close the door. The purchase is then charged to the payment method you chose.

If an accessibility barrier prevents you from using the cabinet, the app or the website, contact us at info@moistore.fi. Our staff will help you complete the purchase or find another way to get the information you need.

Feedback on accessibility

If you notice an accessibility problem on our website or in our app, or need content in a more accessible form, please let us know. We aim to reply within 14 days.

  • Email: info@moistore.fi
  • Phone: 050 562 4575 or 050 394 8000, Mon–Fri 09:00–16:00
  • Post: Name Company Oy / Moi Store, Uutiskuja 3 A9, 01770 Vantaa, Finland

Enforcement procedure

If you are not satisfied with our reply, or you do not receive a reply within two weeks, you can submit a complaint or request an investigation from the Finnish Transport and Communications Agency Traficom, which supervises compliance with the accessibility requirements.

  • Online form: https://saavutettavuusvaatimukset.fi/en/submit-complaint-web-accessibility-or-request-clarification
  • Email: saavutettavuus@traficom.fi
  • Phone (switchboard): 029 534 5000
  • Post: Traficom, Saavutettavuusvalvonta, PL 320, 00059 TRAFICOM, Finland

Preparation of this statement

This statement was prepared on 17.10.2026. It is based on our own assessment of the website and the app. We will update it as the shortcomings are corrected.